Nadia Pendleton specialises in developing customer journey and experience for the hospitality sector, helping companies build and retain stronger teams of valued and valuable staff, who consistently deliver truly guest-centric experiences and support a more profitable, purposeful business. 

She also works as a university lecturer, public speaker, writer and PR professional specialising in hospitality, travel and food.

"Everyone has been raving about the two days spent with you – it was a huge success and really made us all think about why and how we do things. I think we will see a huge difference in how the managers train their individual teams this year. THANK YOU for all your time, energy and enthusiasm and we are already looking forward to welcoming you back."

Julia D’Armenia - Owner & Director - Ski Basics, Meribel, France

About Nadia Pendleton

Nadia believes that even the most everyday routines can offer up the opportunity for extraordinary experiences.

Through the power of mentoring, workshops and courses, we improve end to end guest experience and profitability. Working with management to give an objective view, teams are inspired and empowered to grow and take responsibility for the whole business.

Leaders are free to lead; keeping business fresh, communications strong and their operation highly profitable.

Tailored training makes your staff your strongest asset. You will have teams of loyal, passionate people who love their work, understand and respect each other and want to stay with you to help deliver your dream.

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Let’s discuss how together we can transform your business.

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